Command and Control Leadership Development Program
The following Fire & EMS personnel are graduates from the Leadership Development Program
Lt. Raymond Kilmer
Greater Naples Fire Rescue
Contact us if you are interested in hosting these courses at your organization.
Check the TAB marked EDUCATIONAL COURSES
to see when these courses are offered throughout the year.
This Leadership Development Series was developed for the busy Fire, EMS and Prevention officer that wants to commit to the time necessary to achieve success by attending one-day courses. These courses have been designed over the past several years and each course has an active learning component for the participant to achieve the course content and objectives.
These leadership courses will be offered once a year, or your organization may
host the program series at your location. Educational CEUs are available for these courses
for fire inspector and instructor.
Thinking about pursuing Leadership Certificates for your Fire and/or EMS career? We can provide a path to this solution at a low cost. We have a leadership program series of five (5) courses to help the Fire and EMS Officers reach their next step in their career. This series provides an in-person leadership development program for the
Fire Prevention Officer, Fire Company Officer, District EMS Officer, Battalion Chief,
and Division Chief with new ideas and perspectives in
Team Building, Communications, Managing Emergency Incidents and Resources, Customer Service, Leadership Skills, Employee Behavior, Conflict Resolution, Managing Change, and Planning.
Command and Control Leadership Development Certificate Programs
1. Team Building and Customer Service
This course helps the participants to understand how each member of a team is identified. We will discuss the needs of the employee and the needs of the organization to help build a strong team. We will review what motives the employee and how to keep them motived so that work
performance is improved. We will discuss how to delegate authority to team players in order to get results. Participants will learn the
"art of service essentials of customer service" and how to make a business or organization "stand out." Will explain how customers' needs are placed into customer service and giving the customer more than what was expected.
2. Effective Communications and Managing Change and Planning
Every relationship and organization state that their number one problem is, Communication. Research shows that communication fails due to the lack of communications or misunderstood communications. Communication failure between people and organizations will be discussed and participants will learn how to improve on effective communications to build character and trust. We will review the "Art of Reading Body Language", a nonverbal way to communication in order to understand people and situations. Participants will learn about the eight steps on implementing change and learning how to manage the change with employees. Discussion will be led into why change is so important to people and organizations. We will engage participates on why planning is a part of our life's and how to incorporate it into our business life in order to move forward in progress.
3. Managing Employee Behavior and Conflict Resolution
This course will deliver information on how employee's behavior can impact the work environment. We will examine the difference between an employee's mistake vs behavioral problems of the employee and how to spot the differences. By knowing the difference, the supervisor will be able to address coaching, and/or training, and if warranted, discipline. The course will review the common personal problems of employees and discuss how employees can come to an agreement over conflict. We will explain the five-steps of discipling an employee
when they have disregarded a policy, procedure, contract, directive or direct order and show how to embrace a coaching culture in the work environment.
4. Enhancing Leadership Skills
This program will teach the participant how to enhance their leadership skills that they have now and to develop new skills that will assist
them in their career. We will explain the six "C" of leadership that every supervisor should learn along with what employees want to see from their supervisor. Participants will learn how to develop a plan of self-discipline to improve their leadership and management skills.
We will explain the "Cue-Based" decision making skills and show how to use problem solving solutions for the day-to-day operations.
We will teach the four (4) R's of management - Respect, Recognize, Responsibility, and Reward.
5. Managing Emergency Incidents, Events and Resources in Operations and Prevention Teams.
Will discuss how important pre-incident planning is to our jobs and how planning can prevent the eight ball effect. Review how the proper
size-up of an incident can put everyone's head in the game. Showing command presence and choosing the correct incident action plan (IAP)
can result in positive outcomes. Will review how business organizations incorporate "Crew Resource Management" (CRM), style and how it fits into the fire and EMS service. Participants will discuss the importance of situational awareness on different types of incidents and events and how conditions can change rapidly. We will identify how to manage resources so that the trained supervisor can plan, organize, staff, direct, coordinate, and control.