Command and Control Leadership Development Series
Contact us if you are interested in hosting these courses at your organization.
Check the TAB marked EDUCATIONAL COURSES
to see when these courses are offered throughout the year.
This Leadership Development Series was developed for the busy Fire, EMS and Prevention officer that wants to commit to the time necessary to achieve success by attending one-day courses. These courses have been designed over the past several years and each course as a active learning component for the participant to achieve the course content and objectives.
These leadership courses will be offered once a year, or a fire and EMS organization may
bring the program series to your location.
Command and Control Leadership Development Certificate Programs
1. Team Building and Customer Service
This course helps the participants to understand how each member of a team is identified. We will discuss the needs of the employee ad the
needs of the organization to help build a strong team. We will review what motives employees and how to keep them motived to improve work
performance. We will also discuss how to delegate authority to team players in order to get results. Participants will learn the "art of service
essentials of customer service" and how to make a business or organization "stand out" from the rest.
Will explain how customers' needs are placed into customer service and giving the customer more than what was expected.
2. Effective Communications and Managing Change and Planning
Every relationships and organization state that their number one problem is . . . . Communications, either it is the lack of communications or
misunderstood communications. Communication failure between people and organizations will be discussed and participants will learn how
to improve on effective communications to build character and trust. We will review the "Art of Reading Body Language, a nonverbal way to
communication" in order to understand people and situations. Participants will learn about the eight steps on implementing change and then
learning how to manage the change with employees. Discussion will be lead into why change is so important to people and organizations and
how employees can only manage a certain amount of change in one year. We will engage participants on why planning is important to
individuals and organizations which incorporate change in the business world.
3. Managing Employee Behavior and Conflict Resolution
This course will deliver information on how employee's behavior can impact the work environment. We will examine the difference between a
employee mistake vs behavior problems and show how the participants can spot the difference. By knowing the difference, the supervisor will
be able to address coaching, and/or training and discipline if warranted. The course will review the common personal problems of employees
and show how we can come to an agreement over conflict resolution. We will explain the five-steps of discipline when the employees
violates, policies, procedures, contracts, directives and direct orders and show the supervisor how to embrace a coaching culture.
4. Enhancing Leadership Skills
This program will teach the participants how to enhance their leadership skills that they have now and to develop new skills that will assist
them in their career. We will explain the six "C" of leadership that every supervisor should learn how to use along with what employees want
to see from their supervisor. Participants will learn how to develop a plan of self-discipline to improve their leadership and management skills.
We will explain the "Cue-Based" decision making skills and show how to use problem solving solutions for the day-to-day operations.
We will teach the four (4) R's of management - Respect, Recognize, Responsibility, and Reward.
5. Managing Emergency Incidents, Events and Resources in Operations and Prevention Teams.
Will discuss how important pre-incident planning is to our jobs and how planning can prevent the eight (8) ball effect. Review how the proper
size-up of an incident can put everyone's head in the game. Showing command presence and choosing the correct incident action plan (IAP)
can result in positive outcomes. Will review how business organizations incorporate "Crew Resource Management" and how important it is to
use in the fire and EMS service. Participants will discuss scene safety of difference types of incidents and how conditions can change rapidly.
Discussions on managing resources which will assist in planning, organizing, staffing, directing, coordinating, and controlling.
Thinking about pursuing a Leadership Certificates for Fire and EMS personnel, we provide a path to this solution. We have a leadership series of five (5) courses to help the Fire Officer, EMS Officer, and Fire Prevention Officer reach there next step in your career. This series provides a in-person leadership development programs for the
Fire Prevention Officer, Company Officer, District EMS Officer, Battalion Chief,
and Division Chief with new ideas and perspectives in
Team Building, Communications, Managing Emergency Incidents and Resources, Customer Service, Leadership Skills, Employee Behavior, Conflict Resolution, Managing Change, and Planning.