Command and Control Leadership Development Certificate Programs
Team Building, Communications, Managing Emergency Incidents and Resources, Customer Service, Leadership Skills, Employee Behavior, Conflict Resolution, Managing Change and Planning.
We will discuss how to build a structured team and how to keep the team motivated. Why don't teams survive and how can we keep employees loyal to the organization. Participates will learn the
Art of Service Essentials of Customer Service.
Contact us if you are interested in hosting these courses at your organization.
Click on the TAB marked EDUCATIONAL COURSES
and scroll down to our training calendar to see if the next course is near you.
Greater Naples Fire Rescue
North Fort Myers Fire Department
EFFECTIVE COMMUNICATIONS AND MANAGING CHANGE AND PLANNING COURSE
The following Fire and EMS organizations have employees that have graduated from the
COMMAND AND CONTROL LEADERSHIP DEVELOPMENT PROGRAM
Command and Control Leadership Development Program
We will discuss how communication failure is the number one problem in organizations and relationships. Participants will learn how to effectively communicate to build character and trust. We will show why change is so important in organizations and how planning is a part of our life's and how to incorporate it into the business world.
This course will deliver information on how employee behavior can impact the work environment. We will address the difference
between employee mistakes vs behavioral problems. We will
review the five-step process of disciplining the employee or
coaching them to improve work performance.
ENHANCING LEADERSHIP SKILLS COURSE
Thinking about pursuing Leadership Certificates for your Fire and/or EMS career?
We can provide a path to this solution at a low cost. We have a leadership program series of five (5) courses to help the Fire and EMS Officers reach their next step in their career.
This series provides an in-person leadership development program for the
Fire Prevention Officer, Fire Company Officer, District EMS Officer, Battalion Chief,
and Division Chief with new ideas and perspectives in the following areas:
MANAGING EMERGENCY INCIDENTS, EVENTS, AND RESOURCES
North Fort Myers, FL
This Leadership Development Series was developed for the busy Fire, EMS and Prevention officer that wants to commit to the time necessary to achieve success by attending one-day courses. These courses have been designed over the
past several years and each course has an active learning component for the participant to achieve the
course content and objectives.
These leadership courses will be offered once a year, or your organization may host the program series at your location. Educational CEUs are available for these courses for fire inspector and instructor renewal.
TEAM BUILDING AND CUSTOMER SERVICE COURSE
Participants will learn how to enhance their leadership skills and develop new skills to help in the advancement of their career.
We will discuss the six "C" of leadership and what employees
seek in their supervisor.
MANAGING EMPLOYEE BEHAVIOR AND CONFLICT RESOLUTION COURSE
How important is pre-incident planning and how can we get there.
We will review how to conduct a proper size-up of an incident or
event and how important "Crew Resource Management" (CRM) is
to the fire department team. Will discuss how to manage resources.