Communication failure is the number one problem in organizations and relationships, why is it so HARD to communicate.  Participants will be taught how to effectively communicate to build character and trust.

Change is an important step in life so that progress can occur.  Career planning is a part of our life and helps us to develop and implement new ideas and solutions into the business world.

ACHIEVE SUCCESS

LEADERSHIP DEVELOPMENT

Command and Control Leadership Development Program Series

                                                                                                                                                                                                                                   PROGRAM 2

We will discuss how important pre-incident planning is and how can we get there.  Will review the five-step proper size-up report on any incident or event.  Participants will learn how important  "Crew Resource Management" (CRM) concept is with a TEAM.

Will identify how to manage equipment and resources on an emergency scene or event.

Thinking about pursuing Leadership Certificates for your Fire and/or EMS career?         

We can provide a path to this solution at a low cost.  We have a leadership program series of five (5) courses to help the Fire and EMS Officers reach their next step in their career. 

This series provides an in-person leadership development program for the

Fire Prevention Officer, Fire Company Officer, District EMS Officer, Battalion Chief,

and Division Chief with new ideas and perspectives in the following areas:

                                                  PROGRAM 3

ENHANCING YOUR LEADERSHIP SKILLS COURSE

TEAM BUILDING AND CUSTOMER SERVICE COURSE

Command and Control Leadership Development Program

Team Building, Communications, Managing Emergency Incidents and Resources, Customer Service, Leadership Skills, Employee Behavior, Conflict Resolution, Managing Change and Planning.

This cover delivers information on how employee behavior can impact the work environment.  The course will address the difference between employee mistakes vs behavioral problems.

Participants will learn the five-step process of discipline or if coaching and counseling will assist to improve employee work performance.

MANAGING EMERGENCY INCIDENTS, EVENTS, AND RESOURCES COURSE

EFFECTIVE COMMUNICATIONS AND MANAGING CHANGE AND PLANNING COURSE

MANAGING EMPLOYEE BEHAVIOR AND CONFLICT RESOLUTION COURSE

Participants will learn how to enhance their leadership skills and develop new skills to help in the advancement of their career and improve their organization.

The course will discuss the six "C" of leadership along with discovering what employees seek within their supervisor.

Participants will learn how to build a structured team and how to keep the team motivated.  We will answer the questions, why don't teams survive? 

The course will review the Art of Service Essentials of Customer Service and how to keep team members loyal to the organization.

                                                                                                                                                                                                                                  PROGRAM 4

                                                      PROGRAM 5

This Leadership Development Series was developed for the busy Fire, EMS and Prevention officer that wants to commit  

the time necessary to achieve success by attending one-day courses.  These leadership courses have an active learning component for the participant to achieve the course content and objectives.

These leadership courses will be offered once a year, or your organization may host the program series at your location.  Educational CEUs are available for these courses for fire inspector and instructor renewal.

                                                   PROGRAM 1